In August, 2018,  WestJet introduced their AI chatbot named Juliet – a digital travel assistant to help customers via Facebook Messenger. While Juliet is busy “learning the ropes”, there are bound to be some mis-steps. Here’s a gem;

A WestJet customer wanted to share a positive review  after a ‘above and beyond’ service in-flight.  She sent the following message via Facebook Messenger;

“Shout out to the crew member on my flight today … who helped me take care of a plant cutting by breaking out her own duct tape and helping me make a protective case to get a new succulent home,”

Juliet’s response;

“We take these comments very seriously, If you’re having these thoughts, please reach out to the Canada Association for Suicide Prevention, You can find your local hotline at In emergency, please call 911.”

Ha! Clearly, Juliet has a long way to go. Let’s hope it survives a performance review 😉

On a positive note, the WestJet customer assured CBC News that she was not suicidal.

New Source: CBC Calgary