Nothing but my opinion, and we all know how those are, but I have to say I’ve seen a difference at United since merger day one on October 1st. I’ve done 5 segments since then and the staff all seem to be genuinely pleased with the changes that are underway. Heck, even the people in the Red Carpet Club were nicer. 🙂
I think it’s an exciting time at United, and it’s good to see an airline out there dusting itself off and looking like it may be able to kick some butt. I’ve always thought United had a great brand franchise and excellent route structure. With Continental’s very good managers coming on board, especially CEO Jeff Smisek, I think the new United may be one to watch. I’ll have fun doing just that, and flying them too.