In a pretty rare misstep, Southwest’s conversion from the old credit-based Rapid Rewards to the new points based program wasn’t exactly without bugs. In fact, my account still shows 0 points even though I had existing credits. Turns out, that was by design. Check out this blog post by Southwest’s Senior Director of Customer Loyalty and Partnerships. Looks like I’ll have to wait until our Easter trip to Ohio to see anything but a big zero in my Rapid Rewards account.
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