I’m sure to rile a few people with this post or at least cause someone to call me unflattering names. Nearly six months ago I wrote a reflective post on my first few months as a traveler living in my new hometown of Atlanta called I’m In a Delta State of Mind. In that post I reflected on my Delta experiences, and general satisfaction with the Delta product. Since that time, we’ve had “Die Miles,” Sky Club boozegate, and I could swear there was some other tortuous travel trauma Delta has inflicted upon us, but I can’t remember what it was. Oh yeah, Medallion Qualification Dollars! Heck, even my good friend and dedicated lover of all things widget, DeltaPoints, has been taking Delta to task of late.
But here I am…still in a Delta state of mind, and ok with it. What’s wrong with me? Stockholm Syndrome? Glutton for punishment? How about appreciator of reliable transportation? Wait, you mean this whole thing is about reliable transportation? Why yes, it is. While I’ve collected a mile or 3 million in my time for no reason other than the sake of collecting a mile, the truth of the matter is that the basic relationship between an airline and its customer is transportation. The airline offers transportation, the customer decides if that transportation at the price offered meets their needs, and the two enter into a business relationship. The fact that an airline offers a loyalty program with attractive perks, and opportunities for “free” travel, all the better.
And such is my relationship with Delta. I’ve flown lots of airlines and in almost every case, I can think of one or two things I like about each of them. Funny thing, I can think of five things I like about Delta.
- On time.
- Operationally sound.
- Nice people.
- Clean, comfortable planes.
- iPhone app.
- Near total wi-fi coverage.
- Strong network.
- Early participant in PreCheck.