Royal Caribbean has cancelled the current voyage of Grandeur of the Seas as a result of the fire she experienced early this morning. Arrangements are being made to fly passengers to Baltimore from Freeport, Bahamas. Passengers will receive a full refund and credits towards a future cruise. Currently, there is no word on Grandeur of the Seas next voyage from Baltimore scheduled for May 31. (Update: The 5/31 voyage has now been cancelled.) Royal Caribbean issued the following statement this afternoon:
Unfortunately, the damage caused by the fire on Grandeur of the Seas will require us to cancel the rest of the voyage. We are currently working on making the necessary arrangements to return all guests to Baltimore, Maryland.
Royal Caribbean International will provide each guest with a full refund of the cruise fare paid. Royal Caribbean would also like to provide guests with the opportunity to sail with us again. We will be providing each guest with a future cruise certificate for 100% of the cruise fare paid for their May 24, 2013, Grandeur of the Seas sailing.
Royal Caribbean International is deeply sorry for this unexpected development in our guests’ vacation. We understand that this may have been a very stressful time for them. And we also know that it has significantly impacted their vacation experience. We appreciate their patience and cooperation in dealing with this unfortunate situation.
A dedicated telephone hotline has been established for family members of guests at 1-888-824-0012 or internationally at +1-408-916-9000. The cruise line requests that only families of guests use the telephone numbers in order to help ease call volume and ensure that they can receive information as quickly as possible.
Grandeur of the Seas was on a seven-night sailing that departed Baltimore, Maryland, on May 24, and had included port calls to Port Canaveral, Florida; CocoCay and Nassau, The Bahamas.
Media can stay up to date by following @RoyalCaribPR on twitter.
-MJ, May 27, 2013