While as far as I can tell, my AAdvantage and Dividend Miles accounts were successfully combined by Sunday morning, American has made it official for me this afternoon with an email.
“As you requested, your loyalty accounts are now combined.
Your account
- Use your AAdvantage number, AAdvantage username and AAdvantage password to log in to both aa.com and usairways.com
- Update your account preferences and email subscriptions on aa.com*
- Dividend Miles® activity through 3/25/15 is available on usairways.com, and all new activity will show in your AAdvantage profile on aa.com
Elite benefits
If you qualify for a new elite status, you’ll receive your membership card in about six weeks. Until then, you can present your card using the American Airlines mobile app.
Your elite benefits »
We look forward to seeing you on board soon.
Sincerely,
Suzanne L. Rubin
President, AAdvantage® Loyalty Program”
And with that, the biggest frequent flyer program merger in history is done for me. I know there are some wrinkles here and there for some, but overall, I cannot imagine things working out this well for a data migration this huge. This raises hopes for the upcoming reservations migration, which I expect to happen sometime between the end of summer and before the Thanksgiving rush. I remain pleased with the way things have been managed in this merger. Methodically moving forward, and getting things done correctly for the most part.
-MJ, April 1, 2015
My merge didn’t happen…instead it created a second AAdvantage account for me. I found out it was due to a mismatch with the way my name was on the accounts. But a quick call to AAdvantage customer service got them combined correctly, and my mileage balance accurate! So I’m happy! Overall it was pretty smooth for me!
My accounts were combined on Saturday or Sunday, but I only got the e-mail today.
Well my accounts were not successfully combined… I tried to confirm the match of my accounts before the combining but it wouldn’t work despite having the same info.
I don’t see an easy way to remedy it from AA account information. So not exactly smooth…
I think there will be an opportunity to match things up again soon.