Ever roll into bed in Vegas after the sun has broken over the horizon in all its glory!? Your head hitting the pillow as you dread that noon (!?) checkout time more than the dealer who kept drawing face cards at the blackjack table? Well, you might have a new option to silence that knocking of housekeeping too early.
In a press release, Palms Casino Resort in Las Vegas is proclaiming is the “first major hotel in the United States to offer a 24-hour checkout program” to its guests so they may “maximize their Las Vegas experience at no extra cost by booking the 24-hour checkout option” on certain suites.
“We are very proud to be the first major hotel in the U.S. to offer 24-hour checkout to our guests. It is a simple concept: For example, if a guest checks in at 8 p.m. on a Friday, they will be allowed to enjoy the room until 8 p.m. on their day of departure. We think this is a benefit many of our guests will appreciate and certainly enjoy,” said Daniel R. Lee, CEO of Palms Casino Resort.
The process includes having the hotel guest provide the hotel with a mobile phone number to communicate via text message. On the day of departure, the guest will receive a reminder text about the scheduled departure time (the guest can even check out via text).
“24-hour checkout allows our guests to make the most of their visit at Palms and enjoy flexibility with their travel plans, whether that includes enjoying extra time at the pool or staying late to avoid traffic,” said Christopher Joy, Vice President of Hotel Operations at Palms Casino Resort.
The Palms details include:
What is 24-Hour Checkout?
A program that allows guests to check out of their room on the day of their departure at the same time they checked in.
How does a guest book 24-Hour Checkout?
24-Hour Checkout is available exclusively by booking on Palms.com. Guests booking through online travel agencies, travel agents, third party tour operators or by phone are not eligible.
Is there an additional cost for 24-Hour Checkout?
No, at this time there is not an additional cost for 24-Hour Checkout. The guest just must book directly through Palms.com.
What time is check-in for 24-Hour Check-In?
Standard Check-In is at 3 p.m. Should a guest arrive before 3 p.m., the guest will be provided the next available room based on availability. Their check-out time will be 24 hours after the time they checked in. Example: On a one-night stay, a guest checking in at 8 p.m. on a Wednesday will be able to check out at 8 p.m. on the day of their departure.
What is the latest time a guest will be able to checkout?
The latest checkout time available is 11:00 p.m. Example: A guest arriving at 11:30 p.m. on a Wednesday will be able to check out at 11 p.m. on the day of their departure.
What room types qualify?
Superior King, Superior Queen, Premier King, Premier Queen and Ivory Suite.
More info here.
What do you think?
Could this start a trend?
Or could it even be possible as a chain-wide option? For luxury only? For top-status only?
UPDATE: Thanks for the reminder from @garyleff that Starwood Hotels offer “Your24™” to its Platinum (highest level) members with 75+ nights annually. SPG describes the benefit with similar language, “[H]ave the flexibility of choosing your check-in. For example, check in at 9 p.m. and check out 9 p.m. day of departure.” More info here.