I have to admit it….I had completely forgotten about the United res system cutover by the time I woke up this morning. Then, about halfway through my Venti Dark Roast at Starbucks, the light came on!! I immediately surfed over to united.com and found a slightly shaky but semi-functional website. My MileagePlus miles were all there, my status was there, and most importantly, my itineraries were there!! So far, so good. Have you had the nerve to check yet? What did you find?
Blogger’s Note # 1: All of my record locator numbers have changed. Doesn’t appear to be an issue, but be advised.
Blogger’s Note # 2: United.com is having difficulty producing receipts for my itineraries. I’m sure this will work itself out…again, just be advised.
Blogger’s Note # 3: I was able to email ticket receipts from United.com. Everything seems in order so far. Still waiting for the last one to arrive. Takes a few minutes.
Blogger’s Note # 4: From my perspective, United.com’s performance has gotten better and better as the morning has gone on. Obviously, I am not flying today, so I don’t know what the airports look like. I know some folks are still looking for their miles, but I would guess they will show up on their on over the next day or so. Others have some itinerary issues. From where I’m sitting, it looks like the cutover has gone about as well as it could have.
Blogger’s Note # 5: Some evidence of mounting issues at airports, things like OLCI boarding passes needing to be reprinted, and obvious training issues with some agents. I’ve been watching this FT thread. There’s also a Milepoint thread. I should also add that once I was satisfied that my itineraries had survived the cutover, I stopped playing around with United.com. I figure I’ll leave it alone so those that are flying today can use it if needed.
@sil Yes, I had an issue getting receipts. Although, when I chose the “Add E-mail Address and Request Receipt” option in the Manage Reservations menu, I received a copy of my receipt in about 15 minutes.
My itinerary for my U.S. airways awards redemption shows ” this is not ticketed” under the “Manage my Reservation ” tab but when I click on “view”, it states “This has been ticketed and confirmed” Also, I cannot retrieve my receipt.
Is this a problem for anyone else?
I just tried to check flight status for the first Burbank to SFO flight this morning and “BUR” doesn’t exist. It’ll only pull up “Burlington, VT” or other Los Angeles airports. Ha!
I’m tempted to head over to the airport just to see how it’s going (I only live 2 miles from BUR, anyhow).
Ha. Sounds like a good time!
Uh, it has my Continental balance, but my United miles are not reflected… let’s see if I can exercise patience…
🙁
I’ve been checking their Twitter feed and it sounds like it could be up to 24 hours before everyone’s miles appear in the right place. Keep an eye on it, and hopefully things will work themselves out sometime to day.
My itineraries are there but all my booked int’l biz class seats are gone and some show as coach while others show as BusinessFirst. I no longer have any miles either.
J.R., hopefully things will settle down over the next several hours. Sounds like they are still working through the mileage accounts.
All my miles are gone and I have duplicate itineraries with different seats :/
Based on the @United twitter feedback, it appears it could be another 24 hours before they’ve gotten through all the accounts. Keep an eye on it, but hopefully it will work itself out sometime today.