It’s not often that I am disappointed with Delta Air Lines. They run, without question IMHO, the best airline operation in the USA. They deliver a reliable and desirable product. The airline is in a word, solid. I have a tremendous amount of respect for the company, its managers, and its employees. That hasn’t changed, but things like this annoy me:
I’m referring to Delta’s decision to prohibit ExpertFlyer from displaying any information related to Delta. I use ExpertFlyer weekly to inform my travel decisions, and I think Delta’s decision is regrettable at best. In truth, I suspect those of us that use ExpertFlyer frequently represent a fraction of Delta’s customer base, and a not much greater percentage of their Medallion customer base. I’d love to be wrong about that, but I’m likely not. Has life as I know it come to an end? No. Do I think Delta “hates customers?” No. Am I disappointed in Delta for making this decision? Yes, I am. Do I think Delta cares what I think? No, and maybe that’s the most disappointing thing of all.
-MJ, September 1, 2014