Just got the following email:
As a Medallion® member, we are happy that you choose to fly with Delta and participate in the SkyMiles® program. To help us continue to provide the products, services and benefits that are important to you throughout your travels, we need to know your opinion.
Please click the link below to complete a brief survey and share your thoughts with us. In appreciation for your time, not only will you provide us with invaluable feedback, but you will also receive 250 miles for completing the survey.
This survey will be open for a limited time only. Responses will be accepted until 5:00 p.m. E.D.T. on February 22, 2014.
Please review the Terms & Conditions below. If you have any questions regarding this survey, email us at delta_custinsight at delta.com.
We look forward to seeing you on board.
J. W. Robertson
Vice President – SkyMiles
I know it is targeted, but I wanted to encourage you to complete the survey if you receive the invitation. I was honest in my assessment – Delta is a great airline, and the Medallion program is pretty good for my travels. However, Delta really needs to reflect on SkyMiles award availability, booking tools, and agent training if it really considers its loyalty program to be “world class.” Did you receive the same survey?
-MJ, February 12, 2014