It seems so long ago now, but the Lufthansa First Class experience always elicits fond memories and serves as a powerful reminder that miles really do have value. Yes, it was the “old” product, but the service both on the ground and in the air are really what make it special. Originally posted in November 2012.
I just completed a roundtrip aboard Lufthansa in their International First Class cabin, and I thought I would share the details of the trip with you. The flights I took were as follows: Atlanta-Frankfurt-Rome then returning from Barcelona via Frankfurt to Atlanta. The international equipment was an A330 on both trans-Atlantic crossings, equipped with the old style Lufthansa First seats. I was really hoping to try the new product, and was actually booked to return via Munich which would’ve given me a good shot at doing so. In the end, convenience won…as I did not want to make 2 connections on my return and end such a great trip in an RJ from Dulles.
Lufthansa First Class has been reviewed extensively on Boardingarea, so I won’t get into every nitty-gritty detail of my trip. I will give you an overview of my experience and comment on some of the specific service experiences which were just about flawless in every respect. I already touched on the departure and a portion of the inflight service experience when departing Atlanta here (including the Senator Lounge at Atlanta) and here. First, a little on the hard product.
I found the super-sized recliners in the “old” cabin to be quite comfortable, although it took judicious use of the fluffy pillow for the upper back to make the seat really comfortable to me. The arm rest contains a fairly large storage area, just right for placing your amenity kit, pajamas, etc. in. Both of the A330s I flew on were equipped with in seat power and wireless internet. On the way to Frankfurt, neither worked, at least not for me. On the return, both worked, and I gave trans-oceanic internet access a try, and found it it work quite well for basic surfing and emails. On the return, I used my international charger which worked fine. Not sure if that was the issue on the outbound or not. Should not have been as the seats are equipped with plugs that should work for European and American power supplies.
The big seats were great. I probably would have liked the newer ones even more, especially the bigger video monitors that don’t have to be folded away, but life goes on. And the champagne was nice too. Meal service was excellent on both flights. I love the big menus, separate wine lists, and all the little things that went into the service to make it special.
I went light on dessert. I mostly skipped the pre-arrival meals in both directions. A double espresso on landing in Frankfurt and a little fruit on the way back to Atlanta, so I did not bother with photos. Service in both directions was great, especially on our return to Atlanta. MrsMJ and I were the only 2 passengers in First Class on the way home, and the crew went out of their way to please. In both directions, the purser took the time to drop by and introduce themselves, and say goodbye to us and thanks prior to landing. I really liked our crew on the Frankfurt – Atlanta flight. With an otherwise empty cabin, there was more time for interacting with them, and I’m sure that’s part of it. And the rest….I really think had to do with the ground experience in Frankfurt prior to our flight.
We arrived Frankfurt from Barcelona onboard a relatively full A319. Arriving at the remote parking stand, MrsMJ remarked “great, we have to ride the bus.” I pointed to a silver Mercedes van and said, perhaps not. Sometimes it’s good to park remotely, especially when you are connecting to or from a Lufthansa international first class flight! Here’s a shot I snapped of ramp operations as we were being whisked to Passport control and the First Class lounge via private car.
We visited the smaller lounge in B, mainly because that’s where we were driven to. We had a 2 hour 50 minute layover, and I’m not very familiar with Frankfurt airport. That just didn’t feel like enough time to wander outside security and try to get to the First Class terminal, or to what I hear is the better lounge in Terminal A. Not to worry, as I found the lounge accommodations more than satisfactory.
The B lounge is just beyond gate B22. At check in, the agent crossed out our 10:35 boarding time on our boarding passes and told us to be back at the front desk no later than 10:40 for transportation to our airplane. With that, we went to find ourselves a spot to camp out for a couple hours. The lounge was very quiet, and within seconds of sitting down, we were offered the drink of our choice. I went with a double espresso given our 3:30am wakeup call! After my coffee, it was time for a shower.
After a refreshing shower, MrsMJ and I enjoyed a little breakfast in the restaurant. Lufthansa offers a plentiful menu of items to choose from, but we went with the basics, eggs and bacon. Oh..and champagne.
One of the lounge attendants came by with a chocolate covered strawberry and truffle to top things off because…well…you know….after a 14 night cruise I need to eat more. All of this was nice, but these 2 pictures summarize the highlight of our visit (to me).
Enough said. Soon, we were being driven to our flight home. I have to say that being driven directly to our gate, escorted up the elevator and down the jetbridge onto our aircraft was pretty darn cool.
I would be remiss if I didn’t give a shout out to Bobby Burns at awardbookingservice.com. I already posted about some of this previously, but I wanted to add that our return flight was a change in our original plan. We were booked in Business to return a day later than we did with a double connection. Being on a cruise with less than optimal internet and expensive cell service, I was not in a position to effectively deal with any changes to my itinerary myself. I emailed Bobby in the middle of the night on a whim and just asked him to check availability one day early with only one connection via Frankfurt as opposed to the double connect I was on. He emailed back within minutes that he would check and get back to me. The next morning, I woke up to find we were booked in Lufthansa First Class on the flights we wanted.
I can’t think of a better way to travel to and from our wonderful Mediterranean cruise than aboard Lufthansa. Looking forward to the next opportunity! If you have any questions about the service experience that I didn’t cover in this post, feel free to comment, and I will reply with an answer if I can.